Privacy Policy
Last updated: 11 Aug 2025
This Privacy Policy explains how Ceylon Travelex ("we", "us", "our") collects, uses, and protects your information when you visitceylontravelex.comand use our services. By using our site, you agree to this policy.
Information We Collect
- Browsing data: pages viewed, referral source, device information, and approximate location for analytics and performance.
- Contact details: information you submit via enquiry/quote forms (name, email, phone, message) so we can respond to you.
- Payment details: for invoices/quotations you pay online, billing details and transaction metadata required to process payments and issue receipts.
- Live chat and communications: messages you send via our chat widget or email.
How We Use Your Information
- To provide and improve our services and website experience.
- To respond to enquiries and provide quotations.
- To process payments, generate receipts, and maintain records.
- To ensure site security, prevent fraud, and comply with law.
Cookies and Analytics
We use cookies and similar technologies. You can manage consent via our cookie banner.
- Google Analytics: website usage statistics. SeeGoogle policies.
- Vercel Analytics: privacy‑friendly site performance metrics. SeeVercel privacy.
Payments
Online card payments are processed via Cybersource (Visa). Sensitive card details are handled by the payment provider and are not stored on our servers. We store necessary transaction metadata and billing details to issue receipts and maintain financial records.
- Cybersource Secure Acceptance: seeCybersource privacy.
Maps, Live Chat, and Emails
- Google Maps APIs: used for maps and place suggestions. SeeGoogle privacy.
- Tawk.to live chat: enables chat support. SeeTawk.to privacy.
- EmailJS: used to send enquiry/quote emails you submit. SeeEmailJS privacy.
Where We Store Data
We use Google Cloud Firebase/Firestore and other reputable providers to store data securely. Data may be processed in jurisdictions where those providers operate, subject to appropriate safeguards.
Legal Bases
We process personal data based on: consent (e.g., analytics cookies), contract (e.g., handling your booking/enquiry), legitimate interests (e.g., site security), and legal obligations (e.g., accounting).
Retention
We keep information only as long as necessary for the purposes above, including legal and accounting requirements.
Sharing
We share data with service providers listed above solely to operate our services. We do not sell personal data.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or object to processing of your personal data. You can also withdraw cookie consent at any time via the cookie banner settings.
Contact Us
For privacy requests or questions, contact us athelloctx@ceylontravelex.comor call+94 773 553 553.
Updates
We may update this policy from time to time. Material changes will be reflected on this page with a new "Last updated" date.